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Mercado Livre, a leading technology company for e-commerce and financial services in Latin America, launches, in partnership with the Social Opportunity Institute (IOS) and the consulting firm Talento Incluir, the third wave of the Meli for All project, which aims to prepare people with disabilities to the labor market. The courses will be online, with different modules for the areas of Customer Service (CX) and Logistics. In addition to being trained for the job market, trainees will be able to apply for vacancies within the Mercado Livre itself. In the last edition of the project, 70% of the trainees were hired by the company.

For the one-month CX course, 45 places will be opened. The Logistics module will have two classes, lasting one week and 45 vacancies each. One of the modules will be exclusive to people from the city of Lauro de Freitas, in Bahia, where Mercado Livre has just opened a Distribution Center. Registrations will take place until September 23, through the link http://lnkd.in/eJvcWBN. Classes will start on October 5th.

“The project was born from the interest of Mercado Livre in boosting the profile of professionals with disabilities, both from a technical and soft skills point of view, so that they have even better employability opportunities, whether in the Mercado Livre itself or in other companies. also, our desire to have organically diverse selection processes and to include more people with disabilities in our workforce “, explains Carolina Recioli Filgueiras, Talent, Diversity and Inclusion and Mercado Livre Acquisition manager.

The executive also points out that one of the main differentials of the courses is the application of weekly activities for students to seek solutions to day-to-day challenges that exist within the company. “With this, we develop the personal skills of each one, at the same time that we invite them to immerse themselves in the company’s culture, which greatly increases the chance of being hired at the end of the process”, she concludes.

The Meli para Todos project started earlier this year in the state of São Paulo, with classroom classes for the first class. From the beginning of the quarantine, in the second wave of the project, the course was adapted to the online format and made available throughout the country. Meli para Todos has already trained 60+ people with disabilities, 27 of whom were hired by Mercado Livre. The rest are being supported by the IOS Opportunities Program, which seeks job openings, mainly among the institution’s partner companies.


The IOS will be responsible for the technical content of the training (hard skills and psychosocial monitoring of students). In its 22 years of operation and with the support of private companies such as TOTVS – its founder and main sponsor – the organization has already inserted 36 thousand professionals in the corporate world, in the most diverse sectors, such as Information Technology, Administration, HR and Customer Service to Retail.

Talento Incluir – a consultancy that promotes the relationship between professionals with disabilities and the job market and that has already provided jobs to more than 7 thousand people with disabilities in its 12 years of activity – will be responsible for the training of soft skills – skills and competences related to human behavior, strengthening the concepts of empathy, ethics, leadership, conflict resolution, flexibility and team management in the corporate environment. In addition, Talento Incluir also supports Mercado Livre in finding candidates for the course.

“Partnerships like this reinforce the importance of our mission to train professionals with disabilities to make companies more and more inclusive, with professionals prepared for the job market, through an efficient and low cost solution”, highlights the superintendent of IOS , Kelly Lopes.

“An initiative like this shows that to be inclusive, a company needs to know how to look around and form important partnerships to achieve a serious, complete and effective inclusion, far beyond the requirements of the Quota Law. An example to be multiplied in the market”, concludes Talento Incluir CEO Carolina Ignarra.

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